delivery & shipping

international the V shop uses CPost International for shipping

you will receive an email with the tracking number once your order has shipped

the V shop is not responsible for lost or damaged packages

good Vibes boutique and custom-made orders have a processing time of 72 hours

processing time starts from the moment payment is received

this document was last updated on August 20, 2022

return & refunds

all sales are final sales and non-refundable

before ordering underwear, swimwear, and clothing, we strongly recommend checking our size chart to make sure the correct size is ordered

shipping costs are non-refundable

this document was last updated on August 20, 2022

privacy policy

this privacy policy governs how the V shop collects, uses, maintains, and discloses information collected from users (each, a "user") of www.thevshop.co website ("site"). this privacy policy applies to the site and all products and services offered by the V shop.

personal identification information we may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. we will collect personal identification information from users only if they voluntarily submit such information to us. users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities. 

non-personal identification information we may collect non-personal identification information about users whenever they interact with our site. non-personal identification information may include the browser name, the type of computer, and technical information about the user's means of connection to our sites, such as the IP address (which could be used to determine location), operating system, and the Internet service provider’s utilized and other similar information.

web browser cookies our site may use "cookies" to enhance the user experience. user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. if they do so, note that some parts of the site may not function properly.

how we use collected information the V shop may collect and use user's personal information for the following purposes:

- to improve customer service: the information you provide helps us respond to your customer service requests and support needs more efficiently.

- to personalize user experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.

- to improve our site: we may use the feedback you provide to improve our products and services.

- to process payments: we may use the information users provide about themselves when placing an order only to provide service to that order. we do not share this information with outside parties except to the extent necessary to provide the service.

- to run a promotion, contest, survey, or other site feature: to send users information they agreed to receive about topics we think will be of interest to them.

- to send periodic emails: we may use the email address to send user information and updates about their order. it may also be used to respond to their inquiries, questions, and/or other requests. if the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. if at any time the User would like to unsubscribe from receiving future emails, the user may contact us via our site or [email protected]

how we protect your information we adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site. sensitive and private data exchange between the site and its users happens over an ssl-secured communication channel and is encrypted and protected with digital signatures.

sharing your personal information we do not sell, trade, or rent the user's personal identification information to others. we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. we may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

third-party websites users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. we do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. in addition, these sites or services, including their content and links, may be constantly changing. these sites and services may have their privacy policies and customer service policies. browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's terms and policies.

changes to this privacy policy the V shop has the discretion to update this privacy policy at any time. when we do, we will revise the updated date at the bottom of this page. we encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

your acceptance of these terms by using this site, you signify your acceptance of this policy. if you do not agree to this policy, please do not use our site. your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

contacting us if you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

the V shop can be reached via e-mail at [email protected]

this document was last updated on August 20, 2022